Huron College - answering questions from students (bibliographic help, finding books in the stacks, photocopying, room bookings)
Halton District School Board - answering questions from staff and students (database help, website building, location of resources) ; first level support at the Information Centre - IT and other staff inquiries
Conducts needs analysis with various partners to ensure proper web presence, collection needs, and answers to information inquiries
Claremont Secondary School - answering questions from students and staff in relation to finding information, using search tools, and technical assistance
Information Services Customer Service Committee Member - evaluated IS customer services practices (both in person and online) with a team of various IS departments; drafted and provided training for the following Service Level Agreement